Service Coordinator

3 days ago

Ahmedabad Gujarat, India Solaryaan Full time

**Department**:Service / Customer Support
**Reporting To**:Service Head / After-Sales Manager
**Location**:Remote
**Industry**:Solar / Power Electronics / Inverter Manufacturing

**Key Responsibilities**

**1. Service Coordination**
- Act as the primary contact for customer service inquiries and complaints.
- Assign service calls to field service engineers or authorized service centers.
- Track and monitor service jobs to ensure timely completion and closure.
- Coordinate with logistics for spare part dispatches and returns.

**2. Customer Communication**:

- Communicate service status, resolutions, and timelines to customers professionally.
- Follow up with customers post-service to ensure issue resolution and satisfaction.
- Escalate unresolved technical issues to the Service Head or Technical Team.

**3. Documentation & Reporting**
- Maintain accurate records of service calls, customer feedback, and warranty claims.
- Prepare daily, weekly, and monthly service reports (call status, turnaround time, closures).
- Track warranty and AMC (Annual Maintenance Contract) details.

**4. Coordination with Internal Teams**
- Work closely with production, quality, and R&D teams for technical support and product improvements.
- Coordinate with the sales team for customer communication and AMC renewals.
- Process Improvement
- Identify repetitive issues and provide feedback to improve product quality and service processes.
- Support the implementation of service management software or CRM tools.

**Educational Qualification & Experience**

Diploma / B.Tech / B.E. in Electrical, Electronics, or related discipline.

Certification in customer service or service management (preferred).

Experience2-3 years of experience in service coordination, preferably in inverter, UPS, or solar manufacturing.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund
- Work from home

Work Location: Remote

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