Service Coordinator

1 week ago

Ahmedabad, India Solarium Green Energy Private Limited Full time

**Job Title**: Service Coordinator

**Job Summary**:
We are seeking a highly organized and detail-oriented Service Coordinator to join our dynamic team in the solar industry. As a Service Coordinator, you will play a vital role in ensuring the smooth operation of our solar service department by coordinating service requests, scheduling appointments, and maintaining effective communication between our customers and technicians. If you have excellent organizational skills, a strong customer service mindset, and a passion for renewable energy, we encourage you to apply.

**Responsibilities**:

- Coordinate service requests and schedule appointments for solar system repairs, maintenance, and inspections.
- Maintain clear and timely communication with customers, technicians, and other stakeholders to ensure efficient service delivery.
- Keep accurate records of service calls, customer interactions, and work performed.
- Provide exceptional customer service, address customer inquiries and concerns, and strive to exceed customer expectations.
- Collaborate with the sales and operations teams to ensure smooth transitions between installation and service phases.
- Assist in preparing service quotations, work orders, and other relevant documentation.
- Monitor and track service tickets, ensuring all tasks are completed within agreed timelines.
- Ensure compliance with safety standards and regulations in all service activities.
- Maintain a comprehensive understanding of solar products, warranties, and service processes to effectively address customer inquiries.
- Continuously identify opportunities for process improvement and propose solutions to enhance service efficiency.

**Qualifications**:

- Diploma/Degree or equivalent; additional certification or technical training in solar or renewable energy systems is a plus.
- Proven experience in a service coordination or customer service role, preferably in the solar or related industry.
- Strong organizational and time management skills with the ability to prioritize tasks and work under pressure.
- Excellent communication skills, both verbal and written, with the ability to communicate effectively with customers, technicians, and team members.
- Proficiency in using computer systems, including CRM software, scheduling tools, and

Microsoft Office Suite. Knowledge of advance Excel/Google sheets is a plus.
- Detail-oriented mindset with a commitment to accuracy and quality in all service-related tasks.
- Ability to work independently and collaboratively within a team environment.
- Knowledge of solar products, industry trends, and service processes is desirable.
- Ability to adapt to changing priorities and demonstrate flexibility in a fast-paced environment.

Join our team and be part of an organization dedicated to making a positive impact on the environment through renewable energy solutions. We offer competitive compensation, benefits, and opportunities for growth within the company.

51i3fvX3bzixqHA/viewform?usp=sf_link

**Note: Don’t forget to fill provided Google form to increase your chances of selection.**

**Salary**: ₹12,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

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