Service Coordinator

1 day ago

Ahmedabad, Gujarat, India SolarYaan - Howd Innovation Pvt. Ltd. Full time ₹ 12,00,000 - ₹ 30,00,000 per year

Job Description:

Department: Service / Customer Support

Reporting To: Service Head / After-Sales Manager

Location: Remote

Industry: Solar / Power Electronics / Inverter Manufacturing

Key Responsibilities

1. Service Coordination

· Act as the primary contact for customer service inquiries and complaints.

· Log all service requests received via phone, email, or portal into the CRM system.

· Assign service calls to field service engineers or authorized service centers.

· Track and monitor service jobs to ensure timely completion and closure.

· Coordinate with logistics for spare part dispatches and returns.

2. Customer Communication:

· Communicate service status, resolutions, and timelines to customers professionally.

· Follow up with customers post-service to ensure issue resolution and satisfaction.

· Escalate unresolved technical issues to the Service Head or Technical Team.

3. Documentation & Reporting

· Maintain accurate records of service calls, customer feedback, and warranty claims.

· Prepare daily, weekly, and monthly service reports (call status, turnaround time, closures).

· Track warranty and AMC (Annual Maintenance Contract) details.

4. Coordination with Internal Teams

· Work closely with production, quality, and R&D teams for technical support and product improvements.

· Coordinate with the sales team for customer communication and AMC renewals.

· Process Improvement

· Identify repetitive issues and provide feedback to improve product quality and service processes.

· Support the implementation of service management software or CRM tools.

Educational Qualification & Experience

Diploma / B.Tech / B.E. in Electrical, Electronics, or related discipline.

Certification in customer service or service management (preferred).

Experience2–3 years of experience in service coordination, preferably in inverter, UPS, or solar manufacturing.

Suitable candidate can share their cv on

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Provident Fund
  • Work from home

Work Location: Remote

  • Service Coordinator

    4 days ago

    Ahmedabad, Gujarat, India Asian Paints Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Opportunity for Service Coordinator - BATH DIVISIONJob Location: AhmedabadIndustry preferred from Building MaterialThe Service coordinator is an Executive N level in the Asian Paints Ess Ess Bath Division Unit whose prime responsibilities are to maintain Customer Satisfaction score by working in close coordination with the Sales Team.To handle customer...

  • service coordinator

    1 week ago

    Ahmedabad, Gujarat, India Asian Paints Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    External Job DescriptionThe Service coordinator is an Executive level-I in the Asian Paints Ess Ess - Bath Division Unit whose prime responsibilities are to maintain Customer Satisfaction score by working in close coordination with the Sales Team To handle customer complaints and ensure resolution Guiding Technicians for non-solvable complaints on their own...

  • service coordinator

    1 week ago

    Ahmedabad, Gujarat, India Asian Paints Ltd Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    External Job Description The Service coordinator is an Executive level-I in the Asian Paints Ess Ess – Bath Division Unit whose prime responsibilities are to maintain Customer Satisfaction score by working in close coordination with the Sales Team. To handle customer complaints and ensure resolution; Guiding Technicians for non-solvable complaints on...

  • service coordinator

    1 week ago

    Ahmedabad, Gujarat, India ASIAN Paints Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Location:Ahmedabad, GJ, INAreas of Work: Home ImprovementJob Id: 13835External Job DescriptionThe Service coordinator is an Executive level-I in the Asian Paints Ess Ess – Bath Division Unit whose prime responsibilities are to maintain Customer Satisfaction score by working in close coordination with the Sales Team. To handle customer complaints and...

  • Service Coordinator

    3 days ago

    Ahmedabad, Gujarat, India Indifoss Analytical Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description:MC /SCP Quotation, P.O. process, CRM Update,O/S follow up and update file and share with Team.,Arrange Dispatch of spare parts as per POManage Milkoscreen Instruments details and update CRM.Call Log in CRM, Calculate, TADA checking and processing.Routine Support activities as per HOD requirements.Weekly and monthly DATA/MBO preparation and...

  • Project Coordinator

    1 week ago

    Ahmedabad, Gujarat, India Sufalam Technologies Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Company DescriptionSufalam Technologies is an IT services and solutions company based in Ahmedabad, India. We integrate and optimize complex technologies and data to enhance business outcomes. Our services include custom application development, web application development, business process outsourcing, and more. With best-in-class facilities,...

  • Sales Coordinator

    3 days ago

    Ahmedabad, Gujarat, India Steel o Fab Engineers Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionSteel-o-Fab Engineers is a leading power transmission equipment dealer based in Mumbai with over 38 years of industry experience. As authorized dealers and stockists for renowned manufacturers like Bonfiglioli, Hindustan Electric Motors, ABB, Siemens, Eaton, Fenner, and Top Gear Transmissions, the company offers a wide range of products...

  • Sales Coordinator

    1 day ago

    Ahmedabad, Gujarat, India Dhruv Corporate (HR) Solutions Pvt. Ltd. Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are looking for a detail-oriented and proactive Sales Coordinator to support the sales team in managing documentation, client communication, and internal coordinationThe candidate will assist in preparing quotations, proposals, and technical documents while handling order processing and follow-ups through ERP systemsThis role requires maintaining accurate...

  • Logistics Coordinator

    1 week ago

    Ahmedabad, Gujarat, India R for Rabbit Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Company DescriptionR for Rabbit, conceptualized in 2014, is a premium baby products brand founded by Kunal and Kinjal Popat. The company offers a wide range of innovative baby products adhering to international quality and safety standards at accessible prices. The brand focuses on quality, safety, innovation, and exceptional customer support, aiming to...

  • Sales Coordinator

    3 days ago

    Ahmedabad, Gujarat, India Interpower Induction Pvt Ltd Full time ₹ 60,00,000 - ₹ 80,00,000 per year

    We are Interpower Induction Pvt. Ltd., part of Interpower Group an USA based multi national induction heating equipment manufacturer. Our plant is in Ahmedabad. We sell and service induction heating equipment all over India and Asia which are tailor-made. Our website address is Post for Sales Coordinator in Ahmedabad.Roles & Responsibilities:Sales Support:...