Mice Ticketing Executive

18 hours ago

Gurugram Haryana, India T4 Initiatives Pvt Ltd Full time

**Key Responsibilities**:

- **Ticketing & Reservations**:

- Handle airline ticket bookings, cancellations, and rescheduling for MICE clients using global distribution systems (GDS) like Amadeus, Sabre, or Galileo.
- Manage bulk bookings, group ticketing, and special requests (e.g., meal preferences, seating arrangements).
- Ensure tickets are issued accurately in compliance with clients’ requirements and industry regulations.
- **Client Coordination**:

- Liaise with corporate clients to understand travel requirements and provide suitable travel solutions.
- Provide timely updates on ticketing status and address client queries regarding travel arrangements.
- Ensure all travel-related services (flights, transfers, hotels) are aligned with the client’s itinerary.
- **Vendor & Airline Coordination**:

- Build and maintain relationships with airlines, travel vendors, and consolidators for better pricing and special offers.
- Negotiate competitive rates for group bookings and ensure cost-effective solutions.
- **Documentation & Compliance**:

- Ensure timely delivery of tickets, e-documents, and boarding passes to the clients.
- Maintain accurate records of bookings, invoicing, and ticket issuance for auditing and client reporting purposes.
- Stay updated with airline policies, travel restrictions, visa requirements, and MICE industry trends.
- **Customer Service**:

- Provide excellent customer service and be the primary point of contact for any ticketing-related queries or emergencies during the travel period.
- Manage last-minute changes or disruptions (flight delays, cancellations) and ensure alternatives are arranged promptly.
- **Coordination with MICE team**:

- Collaborate with the MICE planning team to align ticketing with event schedules, ensuring seamless travel experiences for participants.
- Support the organization of group travel, including ground transportation, accommodation, and event transfers.

**Qualifications**:

- Education: Bachelor’s degree in Travel and Tourism, Hospitality Management, or a related field.
- Experience:

- 2-4 years of experience in ticketing, preferably in MICE or corporate travel.
- Familiarity with GDS systems like Amadeus, Sabre, or Galileo is essential.
- Skills:

- Strong knowledge of group ticketing and airline procedures.
- Ability to manage multiple clients and prioritize tasks efficiently.
- Proficiency in MS Office (Word, Excel, Outlook).
- Strong analytical skills with the ability to generate and interpret reports.
- Excellent attention to detail and organizational abilities.
- Effective communication skills and customer service orientation.

Knowledge: Familiarity with ticketing processes, industry regulations, and reporting standards.

Pay: ₹25,000.00 - ₹40,000.00 per month

**Experience**:

- Ticketing Executive: 3 years (required)
- MICE: 3 years (required)

Work Location: In person

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