Operations Manager

4 weeks ago

Gurugram Gurugram India Hi Offsite Full time

Job Description Job Title: Operations Manager- MICE Location: Gurugram, Haryana Role Summary: Hi Offsite, the corporate offsites & events vertical of Hi Tours Group (trusted by Amazon, McKinsey, Deloitte & more), is hiring a MICE Operations Manager to lead end-to-end execution for domestic and outbound offsites. This role owns post-sales delivery from reservations to on-ground execution, ensuring flawless events, zero misses, and strong client testimonials. You will be the single point of contact for all MICE operations and will eventually build and manage a team of 56 Operations Specialists. Key Responsibilities: Full post-sales ownership understand client expectations, build operational plans, timelines & checklists. Manage all reservations: hotels, flights, visas, transfers, activities, banquets & meeting rooms. Coordinate with the Contracting Manager for rates, inclusions & confirmations; maintain rooming lists, manifests & ops sheets. Lead on-ground execution: check-ins, MICE desk, room allocations, AV/session readiness, vendor coordination, activities, F&B & issue resolution. Work closely with hotels, transporters, activity providers, guides & event vendors; ensure SLAs & accurate billing. Maintain high service standards, proactive communication & client satisfaction; aim for strong post-event testimonials. Build SOPs, workflows & escalation processes; hire and manage an operations team as the business scales. Qualifications: - 7+ years in MICE operations, corporate events, travel operations, or large-group delivery. - Strong knowledge of hotels, corporate contracting, vendor coordination & event operations. - Skilled in itineraries, checklists, documentation & large-group handling (50500 pax). - Excellent communication, crisis management & multi-stakeholder alignment - Traits we are looking for: High ownership, calm under pressure, detail-oriented, strong follow-up discipline & client-first mindset; natural leader who can build a team. Why Join Us: - Be part of one of India's most dynamic corporate offsite & events brands with a growing Fortune 500 client base. - Lead operations for high-impact programs across India and global destinations. - Build your own operations team and shape the delivery engine for Hi Offsite. - Work in a fast-scaling, multi-brand travel company with strong systems and cross-functional collaboration.

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