Ticketing Executive

6 days ago

Gurugram Haryana, India AKVM Solutions Full time

**Roles and Responsibility**:

- Responsible for issuing Air tickets for Retail customers, B2B/Subagents, and B2C customers etc.
- To confirm waitlisted seats by monitoring flights and liaising with the airlines.
- To monitor and manage GDS queues as individual queues to keep a tab on pnrs with Schedule change or cancelled message from the airline.
- To do the invoicing on time for each tickets issued immediately and ensure that the payment has been collected for the same.
- To ensure and checking the possibility of Up sell or better ticketing option or possibility of reselling in lower class for profits before issuance.
- To provide excellent support to the In-house and UK Reservation team for queries related to Fare, ticketing, Fare rules, cancellations rule etc.
- To ensure 100% quality checks is done before tickets are issued to ensure there is no error, resulting in loss to the company.
- To liaise the Airline on any special request like extra seats, meal request etc.
- Ensure no Queries are left unattended and should not exceed 12hrs.

**Skills Required**:

- Knowledge of ADM and refunds
- Deal with various supplier of different market
- Knowledge of ARC and BSP

Pay: ₹25,000.00 - ₹35,000.00 per month

**Experience**:

- Ticketing: 2 years (preferred)

Work Location: In person

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