Ticketing Executive

14 hours ago

Gurugram Haryana, India T4 Initiatives Pvt Ltd Full time

**Key Responsibilities**:
**Ticketing Operations**:

- Booking: Accurately process and confirm flight, train, and bus ticket reservations in accordance with customer requests.
- Issuing: Prepare and issue travel tickets and itineraries, ensuring all details are correct and compliant with company and industry standards.
- Modifications: Handle ticket changes, cancellations, and rebookings as required, maintaining accurate records of all transactions.

**Reporting**:

- Data Collection: Gather and compile data related to ticketing activities, including booking volumes, cancellations, and revenue.
- Report Generation: Create and maintain regular reports on ticketing performance, including sales reports, trend analysis, and customer feedback.
- Analysis: Analyze ticketing data to identify patterns, trends, and areas for improvement. Provide insights and recommendations to management.

**System Management**:

- Database Maintenance: Update and maintain ticketing systems and databases to ensure data accuracy and integrity.
- System Troubleshooting: Address and resolve any issues related to ticketing software or systems promptly.

**Customer Support**:

- Assistance: Provide support to customers with ticketing inquiries and issues, offering timely and effective resolutions.
- Feedback: Collect and report customer feedback related to ticketing services for continuous improvement.

**Compliance and Documentation**:

- Adherence: Ensure all ticketing processes comply with company policies, industry regulations, and legal requirements.
- Documentation: Maintain accurate documentation for all ticketing transactions and reports.

**Qualifications**:

- Education: High school diploma or equivalent; relevant certifications in travel and tourism are a plus.
- Experience: Proven experience in ticketing and reservations, preferably within the travel industry.
- Skills:

- Proficiency in ticketing systems and software.
- Strong analytical skills with the ability to generate and interpret reports.
- Excellent attention to detail and organizational abilities.
- Effective communication skills and customer service orientation.
- Knowledge: Familiarity with ticketing processes, industry regulations, and reporting standards.

Pay: ₹20,000.00 - ₹40,000.00 per month

**Experience**:

- Travel Ticketing: 3 years (required)
- Ticketing Reports: 3 years (required)
- Travel Industry: 3 years (required)

Work Location: In person

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