Ticketing Executive

5 days ago

Gurugram Haryana, India Flights Guru Full time

**Job Description: Ticketing Executive (Travel Company)**

**Responsibilities**:

- **Ticket Reservations & PNR Booking**: Handle **ticket reservations/bookings** for domestic and international flights, ensuring accuracy and timely booking.
- **Ticket Issuance & Reissuance**: Issue tickets to customers promptly, following all relevant guidelines and procedures.
- **Coordination with Airlines**: Communicate effectively with airlines to secure the best deals for customers, resolve any booking issues like **Schedule changes** and ensure smooth travel experiences.
- **Customer Service**: Provide exceptional customer service by addressing inquiries, resolving complaints, and assisting customers with their travel plans.
- **Quality Check**: Should have professional working knowledge in all types of Quality Check in travel domain.
- **Documentation**: Maintain accurate records of bookings, payments, and other relevant documentation.
- **Knowledge Update**: Stay updated on industry trends, airline policies, and travel regulations to provide accurate information and recommendations to customers.
- **Sales Support**: Assist the sales team by providing ticketing support and helping to generate revenue through upselling and cross-selling opportunities.
- **Problem Solving**: Handle any issues that may arise during the ticketing process, such as cancellations, changes, or refunds, with professionalism and efficiency.

**Qualifications**:

- Bachelor’s degree in Hospitality Management, Travel & Tourism, or related field preferred.
- Proven experience as a Ticketing Executive or similar role in the travel industry.
- Strong knowledge of airline ticketing systems and reservation procedures.
- Excellent communication and interpersonal skills.
- Ability to multitask and work effectively under pressure.
- Attention to detail and accuracy in ticketing and documentation.
- Proficiency in computer systems and ticketing software.
- Customer-focused mindset with a passion for delivering exceptional service.
- Flexibility to work in shifts, including weekends and holidays, as needed.

**Preferred Skills**:

- Experience with GDS (Global Distribution Systems) in Amadeus is required.
- Good communication skills is mandatory,
- Previous experience in sales or customer service roles within the travel industry.

**Job Types**: Full-time, Permanent

**Salary**: Up to ₹50,000.00 per month

Schedule:

- Rotational shift
- UK shift
- Weekend availability

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Gurugram, Haryana (required)

Ability to Relocate:

- Gurugram, Haryana: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9654101572

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