Ticketing Executive

5 days ago

Gurugram Haryana, India Travel Freeby Full time

Experience: Min 0.5 Year(s)

Location : Gurgaon, Haryana, India

**Job Description**:

- Handle ticket bookings, cancellations, and modifications efficiently.
- Coordinate with airlines and travel agencies to secure reservations.
- Provide excellent customer service by assisting with inquiries and resolving issues.
- Responded to in-person and phone inquiries.
- Process payments and issue tickets accurately.
- Maintain updated knowledge of airline policies, fares, and promotions.
- Good English speaking, writing, reading.
- Bachelor's degree in hospitality, travel management, or related field.
- Problem solving skills, handling Clients.

**Responsibilities**:

- Fresher/Previous experience in ticketing or travel agency preferred.
- Proficiency in GDS (Global Distribution Systems) such as Amadeus or Galileo.
- Strong communication and interpersonal skills.
- Attention to detail and ability to work under pressure.
- Promoting and cross selling other services (Packages, insurance, etc)
- Familiarity with MS Office suite.
- Marketing, to grow the flow of business
- Dealing with disciplinary matters and customer complaints
- Meeting regularly with team leaders to give them sales figures and plan how they approach their work.
- Meeting company directors who advise on strategy and finding out about any local issues and future trends.

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