Customer Retention Executive

6 days ago

Ghansoli Navi Mumbai Maharashtra, India Hexaware Technologies Full time

**Company**: Hexaware Technologies
**Location**: Ghansoli, Navi Mumbai

**Process**: Shield - International Voice Process (Customer Retentions)

**Shift Window**: 24/7 (Any 9-hour shift)
**Working Days**: 5 days per week
**Week Offs**: Rotational (Any two days off)

**Salary**: Up to ₹30,000 in-hand + Incentives (Depending on last drawn salary)
**Interview Rounds**: HR, Operations, and Voice Versant
**Note**: Immediate joiners preferred

**Job Requirements**:

- **Education**: Graduate/Undergraduate
- **Experience**: Minimum 6 months of Inbound/Outbound voice process experience is mandatory.
- **Skills**: Excellent English communication skills are essential.

**Responsibilities**:

- Handle inbound and outbound customer retention calls.
- Resolve customer issues, answer inquiries, and offer solutions.
- Retain customers by providing excellent service and building strong rapport.
- Meet performance targets related to customer retention.

**Location Eligibility**:
**Applicants must reside in the following areas**:

- **Central Line**: Ambernath to Ghatkopar
- **Trans Harbour Line**: Thane to Panvel
- **Harbour Line**: Vashi to Chembur

**Hexaware Technologies** offers an exciting opportunity to work in a dynamic and supportive environment with excellent growth potential for talented customer service professionals.

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Night shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer Service: 1 year (required)

**Language**:

- English (preferred)

Work Location: In person

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