International Voice Process
15 hours ago
**Location**:
Kochi | Kakkanad
**Experience**:
**1-3 years in US Voice Process (BPO)**
**Job Overview**:
**We're hiring experienced professionals for our US Voice Process. The role involves handling outbound calls, resolving customer requirements, and ensuring a high level of service delivery during night shifts.**
**Key Responsibilities**:
**- ** Handle US-based customer calls (outbound)**:
- ** Resolve requirements and provide accurate information**:
- ** Maintain call quality, compliance, and documentation**:
- ** Meet performance metrics (AHT, CSAT, etc.)**
**Requirements**:
**- ** 1+ years in US voice process (support/sales)**:
- ** Excellent English speaking and writing skills with neutral accent**:
- ** Good problem-solving and CRM knowledge**:
- ** Comfortable with night shifts and rotational offs**:
- ** US healthcare, telecom, or banking domain experience**:
- ** Upselling skills**:
- ** Bachelor’s degree preferred
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