International Voice Process

3 days ago


Kochi Kerala, India Aabasoft Full time

**Location**:
Kochi | Kakkanad

**Experience**:
**1-3 years in US Voice Process (BPO)**

**Job Overview**:
**We're hiring experienced professionals for our US Voice Process. The role involves handling outbound calls, resolving customer requirements, and ensuring a high level of service delivery during night shifts.**

**Key Responsibilities**:
**- ** Handle US-based customer calls (outbound)**:

- ** Resolve requirements and provide accurate information**:

- ** Maintain call quality, compliance, and documentation**:

- ** Meet performance metrics (AHT, CSAT, etc.)**

**Requirements**:
**- ** 1+ years in US voice process (support/sales)**:

- ** Excellent English speaking and writing skills with neutral accent**:

- ** Good problem-solving and CRM knowledge**:

- ** Comfortable with night shifts and rotational offs**:

- ** US healthcare, telecom, or banking domain experience**:

- ** Upselling skills**:

- ** Bachelor’s degree preferred



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