International Voice Process

4 days ago

Kochi Kerala, India AABASOFT BUSINESS SERVICES Full time

**Key Responsibilities**:

- **Handle US-based customer calls (outbound)**:

- **Resolve requirements and provide accurate information**:

- **Maintain call quality, compliance, and documentation**:

- **Meet performance metrics (AHT, CSAT, etc.)**

**Requirements**:

- **1+ years in US voice process (support/sales)**:

- **Excellent English speaking and writing skills with neutral accent**:

- **Good problem-solving and CRM knowledge**:

- **Comfortable with night shifts and rotational offs**:

- **US healthcare, telecom, or banking domain experience**:

- **Upselling skills**:

- **Bachelor’s degree preferred**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹13,000.00 - ₹18,000.00 per month

Schedule:

- Day shift
- UK shift
- US shift

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

Work Location: In person

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