Senior Executive
3 weeks ago
Handle inbound and outbound customer calls.
Deliver exceptional service and ensure high customer satisfaction
Accurately document customer interactions in the system.
Meet individual and team performance targets (KPI driven)
Follow process guidelines and maintain quality standards
Collaborate with internal teams to resolve customer concerns.
Requirements
Min 2-3 yrs of experience in BPO voice process (Mandatory)
Graduation is mandatory
Strong communication and problem solving skills
Willingness to work night shift (6pm - 3am)
Customer focused and good interpersonal skills
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