Senior Executive

17 hours ago


Kochi Kerala India, Ernakulam EXL Full time

Handle inbound and outbound customer calls.


Deliver exceptional service and ensure high customer satisfaction


Accurately document customer interactions in the system.


Meet individual and team performance targets (KPI driven)


Follow process guidelines and maintain quality standards


Collaborate with internal teams to resolve customer concerns.


Requirements


Min 2-3 yrs of experience in BPO voice process (Mandatory)


Graduation is mandatory


Strong communication and problem solving skills


Willingness to work night shift (6pm - 3am)


Customer focused and good interpersonal skills



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