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Voice & Non Voice Process for International Process/customer Support Associate

2 weeks ago

Zirakpur, India Terrasparq Tech Pvt. Ltd. Full time

We are hiring for Technical Customer Service Associate/ Sales Administrator/Invoicing Specialist profile

**Fresher and experience both can apply.**
**- Night Shifts**

**-5 days working**

**-Ability to resolve the customer queries over Call and Chat.**

**Requirements**:

- Good English communication skills**
**- Qualification: Graduate (B.Tech, BCA, MCA, MBA, BBA, 3 years diploma)**

**Responsibilities**:
**1. Handle customer inquiries through channels like chat and calls**

**2. Provide assistance and support to US team and customers with their queries and concerns.**

**3. Maintain accurate records of interactions and transactions.**

**4. Follow company policies and procedures while addressing customer needs.**

**5. Collaborate with team members to ensure efficient customer service delivery.**

**6. Adhere to quality standards and KPIs set by the company.**

**7. Continuously improve product knowledge to better assist customers.**

Pay: ₹200,000.00 - ₹400,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Night shift

Supplemental Pay:

- Overtime pay

Ability to commute/relocate:

- Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Night Shift (required)

Work Location: In person