Dispatcher / Customer Support

2 days ago


Zirakpur, India Terrasparq Tech Pvt. Ltd. Full time

**Voice Support Specialists - International Process**

Join our high-performing team as a **Voice Support Specialist** and take your career to the next level in a global customer service environment. We’re looking for experienced professionals who can deliver exceptional support to U.S.based clients across various domains.

**What We Offer**:

- Rotational shifts in a 24/7 operational setup
- 5-day work week
- Exposure to international client processes
- Structured onboarding and process training
- Paid time off and medical coverage
- Cab facility for convenient commute

**Key Responsibilities**:

- Manage inbound and outbound calls to assist customers with account or technical issues
- Provide clear, concise, and effective support while ensuring customer satisfaction
- Document all interactions accurately in the system
- Follow internal procedures and quality guidelines
- Collaborate with peers and supervisors to resolve complex issues
- Minimum 6 months of experience in voice-based international customer support
- Excellent spoken English and communication skills
- Strong interpersonal skills and ability to handle pressure professionally
- Graduate from any recognized stream (B.Tech, BCA, MBA, etc.)
- Comfortable with rotational shifts in a 24/7 work environment

Pay: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

**Language**:

- English (preferred)

Shift availability:

- Night Shift (preferred)

Work Location: In person


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