Voice Process

1 day ago

Zirakpur, India Terrasparq Tech Pvt. Ltd. Full time

We are seeking dynamic and customer-oriented individuals to join our voice process team. The role involves handling inbound and/or outbound calls to provide assistance, resolve queries, or promote services/products while maintaining the highest standards of professionalism.

**Key Responsibilities**:

- Handle inbound/outbound calls to assist customers with queries, complaints, or service requests.
- Provide accurate product/service information and resolve issues promptly.
- Maintain call quality standards, including etiquette, clarity, and problem resolution.
- Update CRM systems with call details, customer interactions, and follow-ups.
- Ensure customer satisfaction and maintain a positive brand image.

**Requirements**:

- Excellent verbal communication skills [English].
- Active listening and problem-solving abilities.
- Prior experience in customer service or call centers preferred (Fresher can apply).
- Ability to handle pressure and work in rotational shifts.
- Basic computer knowledge (MS Office, CRM tools).

Pay: ₹10,972.46 - ₹30,298.91 per month

**Benefits**:

- Health insurance
- Paid sick time

Ability to commute/relocate:

- Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Night Shift (preferred)

Work Location: In person

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