Voice & Non Voice Process for International Process

7 days ago

Zirakpur, India Terrasparq Tech Pvt. Ltd. Full time

**Are you ready to launch your career in a dynamic global environment?**

We’re hiring **Process Associates/Support Specialists** for our **International Voice & Non Voice Support** team. If you have great communication skills and a passion for customer service, this is your chance to grow with us

**Perks**:

- Fixed Night Shifts
- 5-Day Work Week
- Opportunity to work with US-based clients
- Fresher-friendly with training provided
- Medical
- Paid time off
- Cab

**Key Responsibilities: Voice**
- Handle customer queries via chat and calls
- Assist US clients with technical or account-related concerns
- Document all customer interactions accurately
- Follow company processes and quality guidelines
- Work collaboratively with team members

**Key Responsibilities: Non-Voice**
- Work with global clients and ensure smooth financial documentation and data management.
- Handle backend invoicing and documentation processes
- Coordinate with US clients for billing-related tasks
- Maintain detailed records and ensure data integrity
- Work closely with internal teams to resolve discrepancies

**Requirements**:

- Strong attention to detail and data accuracy
- Good command of English (written communication)
- Graduate in any stream (B.Tech, BCA, MBA, etc.)

Pay: ₹200,000.00 - ₹400,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Ability to commute/relocate:

- Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Night Shift (required)

Work Location: In person

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