Call Handling Executive
7 hours ago
**Key Responsibilities**
- Answer incoming calls politely and professionally
- Register customer service requests, complaints, installation calls, and maintenance enquiries
- Record customer details and job information in the service tracking system/Excel
- Schedule technician visits and assign tasks based on availability and location
- Follow up with technicians to ensure timely completion of service calls
- Inform customers about service updates, delays, and completion status
- Handle warranty/AMC call entries & coordinate with related teams
- Maintain daily call and service log reports
- Escalate urgent or unresolved issues to the service manager
- Provide basic product/service information to customers (if required)
- Maintain good customer relations and service standards
**Skills & Qualification Requirements**
- Minimum 12th pass; Graduation preferred
- Prior experience in customer service / call center / service industry preferred
- Good communication skills (English & Hindi/Gujarati)
- Basic computer knowledge - Excel, call logs, data entry
- Ability to multitask and work under pressure
- Problem-solving and customer-handling skills
- Polite, patient, and professional attitude
**Job Types**: Full-time, Permanent
Pay: ₹12,000.00 - ₹20,000.00 per month
Work Location: In person
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