Registry Operations Associate

1 week ago

Mumbai, India Openprovider Full time

**About the company**

Openprovider is an ICANN-accredited domain registrar and technology company founded in 2004 in Rotterdam, Netherlands. Now we are a team of 65 people, working fully remotely from all over the world.

All Openprovider employees work on a fully remote basis and without any geographical limitations. You don’t have to go to the office each day and deal with traffic or painful commutes. All you need is yourself, a laptop and a cup of coffee.

We support a healthy work/life balance and constantly strive to improve this aspect more and more every day. We support a flexible schedule and are 100% performance and result-oriented.

**About the role**

We are searching for a Registry Operations Associate to build strong and long lasting relationships with our Registry partners, actively engage with them and increase annual recurring revenue from them.

**Key responsibilities**:

- Engage with Registries and run regular promotions to improve their numbers with us
- Manage registry operations effectively and efficiently
- Coordinate cross functionally with all stakeholders and guarantee smooth operations of all registry activities
- Actively monitor performance and profitability of each activity and take commercial decisions to optimise results
- Assist with MDF calculations and allocations to improve both reseller engagement as well as Registry results

**Competences**:

- Commercial: thinking and acting from opportunities in the market. Identifying customer needs and conducting professional customer discussions, building a relationship with a customer in the long term by gaining trust
- Customer-oriented: Investigate customer wishes and needs and act accordingly. Putting the customer first without compromising their own business interests
- Communicative: To be able to make clear decisions, ideas, and complicated matters in understandable language
- Result-oriented (sales-driven): Focusing actions and decisions on the actual realization of intended results
- Enthusiastic with passion for sales
- Perseverance, also if some ‘no’s’ come along
- Good listener: letting the customer talk by asking the right questions
- Empathy: being able to put yourself in the shoes of the resellers and help to tackle their everyday problems
- Have the courage: do not be afraid to ask or to ask for the deal
- Great communication skills in English verbal and written
- Experience using any CRM, (preferably Hubspot).

**We offer**
- Full-time employment;
- Paid holidays and sick leave;
- 100% Remote job;
- Flexible working hours (we don't have time trackers, we are a result-oriented company);
- Company laptop;
- International team and regular online events to keep each other connected.

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