Avp - Customer Success - Edcast

**We're looking for a**
**AVP - Customer Success - EdCast (Remote, India)**

EdCast, now part of Cornerstone OnDemand, offers a unified platform designed to operate end-to-end employee experience journeys spanning learning, skilling and career mobility. Its award-winning platform is used internationally by organizations ranging from large Global 2000 companies to small businesses and governments. With EdCast’s platforms, our customers are able to attract, develop and retain a high-performance and future-ready workforce. EdCast's offerings include its Talent Experience Platform, Spark for SMBs, Content Strategy & Solutions and MyGuide Digital Adoption Platform. EdCast is a World Economic Forum Technology Pioneer award recipient.
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In this role you will.**
AVP, Customer success will be responsible for a set of clients in the AMEA region. S/he will be responsible for managing the client post golive i.e. customer engagement & success
- Responsible for achieving quarterly and annual goals on an account by following the customer engagement framework
- Manage the client stakeholders on the assigned accounts (KPI: CSAT rating)
- Drive user adoption and the engagement (KPI : MAU %)
- Cross and upsell product features to customers to increase the usage (KPI: $Expansion)
- Retain and grow customers (KPI: Renewal rate)
- In-depth knowledge about customer success processes on a SaaS product and learning initiatives
- Proactively maintain high level of knowledge about the product and customer industries through self-study, research, and analysis.
- Identify customer learning needs & provide solution using the product
- Good background on Data to Insights framework

**You’ve got what it takes if you have**
- 12 to 15 years of experience in SaaS learning product & the account management
- Good interpersonal skills to maintain client & partner relationships.
- Ability to work with partners directly when needed and a strong sensitivity to the partner’s point of view on issues.
- Strong learning solutions background
- Results orientated, motivated by success
- Good understanding on data to analytics lifecycle
- Ability to multi-task.
- Excellent communication skills, both oral and written.
- Must be an enthusiastic team player with an innovative approach.
- Ability to work in an aggressive and fast-moving environment where key objectives need to be met on pre-agreed timescales.
- Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
- Consideration for privacy and security obligations

**Our Culture**:
Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people ask what our team is about, we point to our core values: champion customer success, bring our best, achieve together, get stuff done, and innovate every day. We're always on the lookout for new, curious and capable people who can help us achieve our goal and we are seeking diversity in the people who join our team. We want to make sure that our company reflects the demographic of our customers, clients, and the communities in which we operate. So if you want to work for a friendly, global, inclusive and innovative company, we'd love to meet you

**What We Do**:
Cornerstone is a premier people development company. We believe people can achieve anything when they have the right development and growth opportunities. We offer organizations the technology, content, expertise and specialized focus to help them realize the potential of their people. Featuring comprehensive recruiting, personalized learning, modern training content, development-driven performance management and holistic employee data management and insights, Cornerstone’s people development solutions are successfully used by more than 75 million people in 180+ countries and in nearly 50 languages.

Cornerstone takes special care to ensure the security and privacy of the data of its users.

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