Platform Executive

**We're looking for a**
**Platform Executive - EdCast (Remote, India)**

**EdCast, now part of Cornerstone OnDemand**, offers a unified platform designed to operate end-to-end employee experience journeys spanning learning, skilling and career mobility. Its award-winning platform is used internationally by organizations ranging from large Global 2000 companies to small businesses and governments. With EdCast’s platforms, our customers are able to attract, develop and retain a high-performance and future-ready workforce. EdCast's offerings include its Talent Experience Platform, Spark for SMBs, Content Strategy & Solutions and MyGuide Digital Adoption Platform. EdCast is a World Economic Forum Technology Pioneer award recipient.

**In this role you will.**
- Requirement Gathering
- ** **Understands and documents requirements from various stakeholders including Content Partners, Learners, and Customers.
- Translate business requirements into Product / Technical requirements.
- Addressing requirements using existing product features alternatively suggesting workarounds and creating specifications in case of change.
- Feature Release
- Work with the Product and Development team to ensure that they understand the specifications.
- Track new features, open issues to closure and provides periodic communication of updates to customers.
- Training, Documentation and others
- Documenting feature changes and creating a change management/training plan.
- Maintaining and updating technical documents and standard operating procedures.
- User Acceptance testing of the new features released.
- Identifying and resolving technical issues both internal (Within the workstreams) and External (Clients and learners)

**You’ve got what it takes if you have**
- Minimum 3 years of Customer Support Experience
- Understanding of SDLC, documentation of BRD, FRD, SOPs, and test case documents.
- Ability to explain complex ideas to those with limited IT and systems knowledge
- Exceptional verbal and written communication skills
- Listening ability and patience
- Willingness to gain hand on the product and have a product mindset.
- Extraordinary customer service and relationship management experience
- Critical thinking skills
- Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
- Consideration for privacy and security obligations

**An extra dose of awesome if you have**
- A driven team player, collaborator, and relationship builder whose infectious can-do attitude inspires others and encourages great performance in a fast-moving environment.
- Results orientated, motivated by success.
- Self-motivated: You can work with a minimum of supervision and be capable of strategically prioritizing multiple tasks in a proactive manner.
- Collaborator - capable of embracing the ideas

**Our Culture**:
Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people ask what our team is about, we point to our core values: champion customer success, bring our best, achieve together, get stuff done, and innovate every day. We're always on the lookout for new, curious and capable people who can help us achieve our goal and we are seeking diversity in the people who join our team. We want to make sure that our company reflects the demographic of our customers, clients, and the communities in which we operate. So if you want to work for a friendly, global, inclusive and innovative company, we'd love to meet you

**What We Do**:
Cornerstone is a premier people development company. We believe people can achieve anything when they have the right development and growth opportunities. We offer organizations the technology, content, expertise and specialized focus to help them realize the potential of their people. Featuring comprehensive recruiting, personalized learning, modern training content, development-driven performance management and holistic employee data management and insights, Cornerstone’s people development solutions are successfully used by more than 75 million people in 180+ countries and in nearly 50 languages.

Cornerstone takes special care to ensure the security and privacy of the data of its users.

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