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Avp - Customer Services
3 weeks ago
Profile: AVP Customer Service
Experience: 10+ Years
CTC: Upto 15 LPA
Location: Mumbai
Principal Duties/Responsibilities
- Take ownership of customer and channel partner issues and resolve the issues in stipulated time period.
- Troubleshoot problems & escalate unresolved issues to the appropriate internal teams and to our business partners.
- Take the query to the justified resolution and close the ticket.
- Collect prompt and accurate feedback from customers and channel partners.
- Implement and execute C-Sat and draw insights by analyzing the data.
- Well versed with LIVE Chat functioning and omni channel set up.
**Salary**: Up to ₹1,500,000.00 per year
Schedule:
- Day shift
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)
Application Question(s):
- How many experience you have in vehicle loan?
**Experience**:
- total work: 10 years (preferred)
