CRM Executive

2 weeks ago

Vidyavihar Mumbai Maharashtra, India Pioneer Panels Full time

We are looking for an experienced customer relation manager to join our team. As a CRM, you will ensure that our customers receive great customer service. You’ll be responsible for promptly addressing their inquiries and resolving any issues.

**Your role**
- Establish and maintain positive relationships with existing clients.
- Provide prompt, efficient, and satisfactory responses to customer inquiries.
- Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
- Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
- Collaborate with other departments (marketing, sales, logistics, and product development) to optimise the existing customer experience journey.

**Your tasks**
- Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.
- Monitor customer feedback regularly and identify areas of improvement in our products and services.
- Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised.

**Your profile**
- A bachelor’s degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.
- 2+ years of experience in a customer-facing role.
- Successful record of developing and implementing customer relations strategies.
- Strong problem-solving abilities with time management skills.
- Fluency in English, Hindi and at least one regional language.
- Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development and integrate customer feedback into the company’s strategies and initiatives.
- A customer-centric attitude to handle challenging client situations.

**Preferred skills and qualifications**
- Prior experience managing a team of customer service representatives.
- Proficiency in CRM software.
- Program certifications such as Microsoft Certified Dynamics 365 Fundamentals.
- Soft skills such as patience, adaptability, and empathy.

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Work Location: In person

Application Deadline: 30/07/2025
Expected Start Date: 08/07/2025

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