Student Support Executive

1 week ago

Hinjewadi Pune Maharashtra, India IFAS Group of Companies Full time

1. IVR Calling: o Handle inbound and outbound IVR-based calls to assist students with inquiries and concerns. o Provide prompt and accurate resolutions to student queries.

2. App Ratings Calling: o Reach out to students and gather feedback on their app usage experience. o Encourage satisfied students to provide positive ratings and reviews on app platforms.

3. New Admission Follow-Ups: o Contact prospective students to guide them through the admission process. o Provide detailed information about courses, fees, and policies, ensuring timely follow-ups.

4. Portal Technical Issues Feedback Calling: o Communicate with students facing technical difficulties on the portal. o Gather detailed feedback and escalate issues to the technical support team for resolution.

5. Reference Generation Calling: o Engage with students to identify potential referrals for admissions. o Highlight referral benefits and ensure the collection of accurate information.

6. Installment Recovery Calling: o Follow up with students regarding pending fee installments. o Provide clarity on payment plans and deadlines, and ensure timely recovery of dues.

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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