Student Support

2 weeks ago


Hadapsar Pune Maharashtra, India Puneri Pattern Pvt. Ltd. Full time

**Responsibilities:

- **
- **Provide first-level support for student queries related to learning platforms, software, and digital tools.**:

- Diagnose and resolve technical issues related to login, course access, video conferencing, and digital content.
- Provide step-by-step instructions for system updates, installations, and configurations.
- Ensure timely response and follow-up on student queries.

**Requirements:

- **
- Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
- Prior experience in a technical support or customer service role.
- **Strong troubleshooting skills and technical knowledge of learning platforms (LMS, Zoom, Microsoft Teams, etc.).**:

- Excellent verbal and written communication skills.
- Ability to multitask, prioritize, and work independently.
- Familiarity with remote support tools and helpdesk software.

**For More Information call on 95790 84478.**

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus

**Language**:

- Marathi (required)

**Location**:

- Hadapsar, Pune, Maharashtra (required)

Work Location: In person



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