Student Support Executive

7 days ago

Matunga Mumbai Maharashtra, India Assignedge Network Pvt Ltd Full time

**Job Summary**:
**Key Responsibilities:Student Assistance & Query Resolution**:

- Respond promptly to academic, administrative, technical, or general inquiries and provide accurate information.
- Guide students on course enrollment, schedules, exams, certifications, platform usage, or documentation needs.

**Onboarding & Orientation**:

- Assist with onboarding new students by explaining program details, login credentials, LMS navigation, and support policies.
- Conduct welcome calls and orientation sessions to ensure smooth transitions.

**Ongoing Support & Relationship Management**:

- Build and maintain positive relationships with students to ensure engagement, satisfaction, and retention.
- Follow up on inactive students or those at risk of dropping out and provide necessary motivation or support.
- Maintain regular communication with students throughout their academic journey.

**Coordination & Escalation Handling**:

- Coordinate with internal departments like academic teams, tech support, finance, and faculty to resolve complex student concerns.
- Escalate unresolved issues to the appropriate level with proper documentation and follow-through.

**Monitoring & Reporting**:

- Track student issues and resolution timelines in the CRM or support system.
- Generate weekly/monthly reports on support tickets, student satisfaction, and feedback trends.
- Maintain accurate records of student interactions and support logs.

**Feedback & Improvements**:

- Collect student feedback and relay it to relevant departments for service and process improvement.
- Assist in developing FAQs, knowledge base articles, and support documentation to reduce repeated queries.

Pay: ₹40,000.00 - ₹45,000.00 per month

Schedule:

- Day shift
- Morning shift

Application Question(s):
**Education**:

- Bachelor's (preferred)

Work Location: In person

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