Student Support Assistant

6 days ago

Navi Mumbai Maharashtra, India Edujam LLP Full time

**Join Edujam LLP as an Student Support Executive (Customer Support Executive)**

**Location**: Navi Mumbai & Thane, Maharashtra

**Job Type**: Full-Time | **Experience**: 0-2 Years (Freshers Welcome)
**Salary**: ₹16,000 - ₹22,000 per month
**Industry**: Education / EdTech
**Website**: edujam.in

**About the Role**

Are you passionate about education and student success? Edujam LLP is looking for a **Student Support Executive** to be the bridge between students, internal teams, and our partner universities. You’ll play a key role in ensuring students receive timely, empathetic, and efficient academic support throughout their learning journey.

**Key Responsibilities**
- Verify academic and ID documents submitted during admission and course progression.

**Student Query Resolution ( Calls are mandatory)**

**Fee Collection & Record Keeping**
- Assist with fee collection, issue receipts, and maintain up-to-date financial records.

**Academic Updates**
- Communicate key updates related to assignments, exams, results, and circulars promptly.

**Data Management**
- Maintain organized student records—both digital and physical.

**Follow-Ups**
- Regularly follow up on pending fees, missing documents, or other student requirements.

**Internal Coordination**
- Coordinate with internal teams and university partners to resolve academic and admin matters.

**Operational Support**
- Help manage academic events, exam registrations, and student-facing processes.

**Who Can Apply?**

**Education**:

- A Bachelor’s degree in any stream (required)

**Languages**:

- Proficiency in **Hindi and English** (spoken and written) is essential

**Experience**:

- 0-2 years of experience (Fresh graduates with strong communication and a student-first mindset are highly encouraged to apply)

**Skills We’re Looking For**:

- Excellent communication (verbal & written)
- Friendly and empathetic approach to problem-solving
- Strong organizational and time-management skills
- Ability to handle multiple tasks and meet deadlines
- Team player with a passion for education and student success

**Work Schedule**

**Days**: Monday to Saturday
**Timing**: 10:00 AM - 7:00 PM

**What You’ll Gain**
- Real-world experience in student services and academic support
- Deep understanding of university-level academic operations
- Opportunity to grow within the booming EdTech industry
- Skill development in communication, coordination, and documentation
- A collaborative, student-centric work environment

**Ready to Make a Difference?**

**Have questions? Contact us at**: +91 93727 24691

Make your mark in education with Edujam—**where student success starts with your support.**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹16,000.00 - ₹22,000.00 per month

**Benefits**:

- Internet reimbursement
- Paid time off

Work Location: In person

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