Student Support Executive
6 days ago
Sr. Student Support Executive
Location - Pune
Experience required: 3+years
Must to have skills : Strong verbal and written Communication, Student Support, support experience,
Sr. Student Support will be responsible for ensuring excellent learner experience on Edtech Platform by ensuring excellent support services.
You will be responsible for prompt and effective addressal and resolution of queries and concerns shared by learners on various platform
You should be able to furnish user with the relevant and accurate information as requested and guide them with the learning process
You are expected to be able to guide learners with the courses and other services offered on EdTech Platform which are relevant and beneficial as per users requirements and aspirations.
You will be expected to coordinate with different teams (IT, Marketing, Academic, Sales) to ensure prompt and effective query resolution.
Job Requirement:
Should have at least 3 years experience in Student Support
Preferable to have support experience in Education Industry
Preferable to have support experience with International Client Base
Should be proficient in English Language
Strong Communication Skills (verbal and written)
Ambitous and Looking forward to a High Growth Professioanly and Personally
Self-Motivated, Performance-Oriented, and can work with mínimal monitoring and supervision
**Salary**: ₹700,000.00 - ₹800,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 4 years (preferred)
- Student support: 3 years (preferred)
- monitoring and supervision: 2 years (preferred)
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