Customer Onboarding
7 days ago
**Job Summary**:
**Key Responsibilities**:
- **Customer Onboarding Process**:
- Act as the primary point of contact for new customers during the onboarding phase.
- Ensure all onboarding documentation is complete and accurate.
- Provide training and demonstrations of products/services to help clients understand their value.
- **Relationship Management**:
- Build strong and lasting relationships with clients by understanding their needs and expectations.
- Regularly check in with clients to address queries or concerns during onboarding.
- **Coordination Across Teams**:
- Collaborate with internal teams (e.g., sales, operations, and technical support) to ensure smooth onboarding.
- Escalate client issues to relevant departments when necessary.
- **Process Improvement**:
- Identify areas for improvement in the onboarding process and recommend solutions.
- Develop and update onboarding materials such as guides, FAQs, and presentations.
- **Feedback Collection**:
- Gather client feedback to improve the onboarding experience and overall service delivery.
- Share insights with relevant teams to refine product offerings or service delivery.
- **Reporting and Updates**:
- Maintain accurate client records in the CRM system.
- Prepare regular reports on onboarding progress, challenges, and client feedback for management review.
**Key Requirements**:
- **Educational Qualifications**:
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- **Experience**:
- Prior experience in customer onboarding, relationship management, or customer service is preferred.
- **Skills**:
- Exceptional communication and interpersonal skills.
- Ability to explain technical concepts in simple terms.
- Proficient in CRM tools and MS Office Suite.
- Strong organizational and multitasking abilities.
- **Personal Attributes**:
- Empathetic and customer-oriented approach.
- Problem-solving mindset with attention to detail.
- Self-motivated and able to work independently.
**Key Performance Indicators (KPIs)**:
- Time taken to onboard new clients.
- Customer satisfaction scores during and after onboarding.
- Retention rate post-onboarding.
- Number of successfully onboarded clients per month.
**Why Join Us?**
- Be a part of a customer-centric team dedicated to excellence.
- Opportunity to grow and develop your career in customer success.
- Competitive compensation package and benefits.
- Work in a dynamic and collaborative environment
Pay: ₹5,000.00 - ₹6,000.00 per month
Schedule:
- Fixed shift
- Morning shift
Supplemental Pay:
- Yearly bonus
**Experience**:
- Total work: 2 years (preferred)
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