Customer Success Executive

1 day ago

Mohali Punjab, India Jungleworks Full time

**Job Information**:
Date Opened
- 03/07/2025

Job Type
- Full time

Industry
- Internet Services

Work Experience
- 1-3 years

City
- Mohali

State/Province
- Punjab

Country
- India

Zip/Postal Code
- 140308
- Summary:

- We are looking for a Customer Success Executive to help build customer loyalty and foster long-term
- customer relationships by ensuring that customers have a positive experience.

**Your Roles and Responsibilities**:

- Customer Onboarding: Assist new customers in the onboarding process, helping them get
- started with the software. Provide guidance and support during this crucial phase.
- Product Expertise: Develop a deep understanding of our SaaS product(s), staying up-to-date
- on new features and updates. Use this knowledge to guide customers in leveraging the
- software to its fullest potential.
- Account Management: Own and manage a portfolio of customer accounts. Monitor
- customer health and usage patterns, identifying opportunities for upsell or cross-sell.
- Customer Training: Offer training and resources to customers to ensure they can effectively
- use the software. This may include one-on-one training sessions or the creation of
- educational materials.
- Customer Support: Address customer inquiries, issues, and requests promptly. Collaborate
- with the support team to resolve technical problems and ensure a positive customer
- experience.
- Success Planning: Collaborate with customers to develop and implement success plans. Set
- clear goals and milestones to track progress and ensure the customer is achieving their
- desired outcomes.
- Renewals and Expansion: Proactively engage with customers to secure renewals and identify
- opportunities for product expansion. Advocate for the customer within the company.
- Feedback Collection: Gather customer feedback on their experience with the software.
- Share this feedback with the product development team to help improve the product.
- Reporting: Provide regular reports and updates to management on customer health, usage,
- and customer satisfaction. Share insights and recommendations for improving the customer
- success process.

**You Should Have**:

- Bachelor's degree in a related field (e.g., business, marketing, computer science).
- Previous experience in customer success, account management, or a similar role in the SaaS
- industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to manage multiple customer relationships simultaneously.
- Proficiency with customer relationship management (CRM) software and data analysis tools.
- A passion for technology and staying up-to-date with industry trends.

**Requirements**:
**You Should Have**:

- Bachelor's degree in a related field (e.g., business, marketing, computer science).
- Previous experience in customer success, account management, or a similar role in the SaaS
- industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to manage multiple customer relationships simultaneously.
- Proficiency with customer relationship management (CRM) software and data analysis tools.
- A passion for technology and staying up-to-date with industry trends.

**Benefits**:

- Compensation:

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