Customer Success Manager

16 hours ago

Mohali, Punjab, India Lytegen Full time ₹ 15,00,000 - ₹ 25,00,000 per year
Description Role Overview

We are seeking a Customer Success Manager with proven leadership and operational experience to establish, scale, and lead our customer service department. This role goes beyond traditional account management—it requires building processes, implementing systems, hiring and training staff, and ensuring that our customer support becomes a strategic driver of retention, loyalty, and growth.

The ideal candidate is highly organized, process-driven, and passionate about creating a world-class customer experience from scratch.

Key Responsibilities 1. Department Setup & Leadership
  • Build and structure the customer service department from the ground up.
  • Define KPIs, SOPs, and success metrics for customer service performance.
  • Select and implement customer communication tools (CRM, ticketing systems, chatbots, etc.).
  • Hire, train, and manage a growing team of Customer Service Representatives and Team Leads.
  • Create a knowledge base, FAQs, escalation protocols, and customer journey maps.
2. Customer Success Strategy
  • Develop and implement a comprehensive customer success framework to increase retention and reduce churn.
  • Identify upsell, cross-sell, and referral opportunities by maintaining strong customer relationships.
  • Partner with Sales, Operations, and Product teams to ensure a seamless handoff and consistent customer experience.
  • Act as the voice of the customer, providing feedback to internal teams for product and process improvements.
3. Operations & Process Optimization
  • Establish scalable support workflows, from onboarding through post-sales support.
  • Standardize issue-tracking, escalation, and resolution timelines.
  • Implement customer feedback loops (NPS, CSAT, CES surveys).
  • Create and manage reporting dashboards to track service performance, resolution rates, and customer satisfaction.
4. Leadership & Coaching
  • Serve as both a hands-on problem solver and a strategic leader.
  • Coach and mentor the team to deliver professional, empathetic, and effective support.
  • Conduct regular training to maintain service quality and product knowledge.
Requirements Qualifications
  • 5 years in customer success, customer service, or account management.
  • 2 years in leadership/management, ideally building or scaling a service department.
  • Strong experience with CRM systems (GoHighLevel, HubSpot, Salesforce, or similar).
  • Excellent communication, conflict-resolution, and leadership skills.
  • Strong understanding of customer journey mapping and retention strategies.
  • Startup/fast-paced environment experience is a plus.
  • Solar/Energy sector experience is a plus, but not required.
Benefits Key Competencies
  • Builder Mindset: Can design and execute processes from scratch.
  • Leadership: Motivates and manages a team with accountability.
  • Customer-Centric: Deep empathy for customer needs and ability to turn challenges into opportunities.
  • Data-Driven: Uses metrics and reporting to drive improvements.
  • Problem-Solver: Can resolve escalations while also preventing future issues.

  • Customer Success Manager

    2 weeks ago

    Mohali, Punjab, India Relinns Technologies Full time ₹ 5,08,000 - ₹ 8,99,549 per year

    About RelinnsFounded by Rohit Garg, an IIM Udaipur alumnus, Relinns Technologies embodies the pillars of Reliability, Innovation, and Speed. Relinns has been progressing with a set of strong core values which has been guiding the organisation so far. At Relinns, we not only live and breathe tech solutions but also welcome innovation with open arms.With over...

  • Customer Success Manager

    1 week ago

    Mohali, Punjab, India JungleWorks Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job InformationDate Opened10/06/2025Job TypeFull timeIndustryCustomer ServiceWork Experience5-8 yearsCityMohaliState/ProvincePunjabCountryIndiaZip/Postal Code140603Job DescriptionProduct: Job Location: MohaliMode: Work from Office, UK ShiftWe are seeking a proactive and results-driven Customer Success Manager for our Evermile product to ensure our merchants...

  • Customer Success Manager

    4 days ago

    Mohali, Punjab, India Vision Unlimited Full time ₹ 8,40,000 - ₹ 16,80,000 per year

    Job Title: Account ManagerExperience- 1 to 5 yearsLocation - MohaliShift Timings- 8:30 PM-5:30 AMPosition Overview: We are seeking an experienced Account Manager to build and maintain strong relationships with our customers. This role involves leveraging sales techniques, industry knowledge, and collaborative processes to ensure customer satisfaction and...

  • Client Success Manager

    1 week ago

    Mohali, Punjab, India Exotica IT Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description – Client Success Manager (CSM) (Existing Clients)Location: Remote / Onsite (as applicable)Department: Sales & Business DevelopmentReports to: CTO / CEOAbout Exotica IT SolutionsExotica IT Solutions is a global IT services provider delivering custom software development, web & mobile applications, web scraping, SaaS platforms, AI-driven...

  • Client Success Manager

    7 days ago

    Mohali, Punjab, India Exotica IT Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About Exotica IT SolutionsExotica IT Solutions is a global IT services provider delivering custom software development, web & mobile applications, SaaS platforms, AI-driven solutions, web scraping, and cloud deployments. We partner with global clients to build long-term relationships and help businesses achieve growth through innovative, technology-driven...

  • Sous Chef/Head Chef

    7 days ago

    Mohali, Punjab, India Customer Solutions Full time ₹ 4,80,000 - ₹ 7,20,000 per year

    Sous Chef – Indian & Tandoor | Pan-Asian Cuisine | ContinenetalCurry & Hops – Upcoming Multi-Cuisine Brewery & Bar, Aerocity, MohaliFull-time | On-site | Competitive Salary + BenefitsAbout Curry & Hops:Curry & Hops is an upcoming multi-cuisine brewery and bar in Aerocity, Mohali, designed to be a vibrant destination that blends exceptional food, craft...

  • Customer Relationship Management Manager

    20 hours ago

    Mohali, Punjab, India Ultimate Facility Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionUltimate is a leading provider of facility management solutions, offering tailored services to residential, commercial, and industrial clients across Tricity (Chandigarh, Mohali, and Panchkula). We focus on creating clean, safe, and efficiently managed environments through professional expertise and trained personnel. Our services include...

  • Customer Relationship Manager

    2 weeks ago

    Mohali, Punjab, India Chandigarh Royal Real Estate Full time ₹ 3,60,000 - ₹ 4,20,000 per year

    Company DescriptionCHANDIGARH ROYAL REAL ESTATE PRIVATE LIMITED is a real estate company based out of SCO 1-2, Second floor, HLP Galleria, Sector 62, Sahibzada Ajit Singh Nagar, India. The company specializes in various real estate services and solutions, catering to the needs of diverse clients in the region. With a focus on delivering high-quality real...

  • Customer Relations Manager

    2 weeks ago

    Mohali, Punjab, India Fitelo [ NO GUILT FITNESS AND NUTRITION] Full time ₹ 21,000 - ₹ 29,000 per year

    Role: Relationship ManagerJob Type: Full-timeLocation: Work from Mohali - OfficeAbout Fitelo:Fitelo is a fast-paced Indian D2C Health-tech startup looking to hire sales talent. It is an AI-poweredonline platform for weight loss and the management of chronic diseases. The company was foundedwith a vision to help customers take the healthier route by eating...

  • Customer Care Executive

    4 weeks ago

    Mohali, Punjab, India Gemlay Jewels Full time

    Role Summary We are looking for a motivated and customer-oriented Customer Care Executive to join our jewellery brand's sales team.You will be the primary point of contact for customers — building relationships, understanding their needs, and promoting our exquisite jewellery collections over phone calls.Success in this role means meeting sales targets,...