
Customer Success Executive
1 day ago
**Job Title: Customer Success Executive**
**Location**: Ludhiana
**Department**: B2B
**Experience**:2 to 5 years
- Act as the primary point of contact for client requests, troubleshoot problems, and ensure coordination with different departments to deliver effective solutions.
- Analyze and identify root causes of issues and work towards permanent solutions through analytical thinking.
- Facilitate client training sessions to ensure they are well-versed with product features and usage, improving overall customer satisfaction.
- Monitor product performance and identify areas for improvement. Analyze key metrics such as usage, adoption, and churn rate to measure product success
- Understand project requirements from various stakeholders and ensure alignment with organizational goals.
- Identify and improve current and future technical processes to enhance efficiency and scalability.
- Prepare detailed technical specifications and documentation for quality analysts to maintain high standards of delivery.
- Monitor project timelines, ensure adherence to defined schedules, and oversee the timely delivery of all milestones.
- Collaborate with internal teams to design and execute training initiatives to build team capability and align with organizational objectives.
- Leverage data and analytics to identify patterns, track KPIs, and contribute to product enhancements and operational improvements.
Build strong rapport with clients and ensure high-quality service to maintain and improve client retention rates.
**Job Types**: Full-time, Permanent
Schedule:
- Day shift
Ability to commute/relocate:
- Ludhiana, Punjab: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- total work: 3 years (preferred)
**Location**:
- Ludhiana, Punjab (preferred)
Work Location: In person
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