Cloud Support Associate Intern

4 days ago

Kochi Kerala, India F9Infotech Full time

Associate Cloud Support Engineer

Position Overview:
We are looking for a motivated and technically curious Associate Cloud Support Engineer to join our cloud services team. As an Associate, you will be involved in supporting basic cloud infrastructure operations, learning on the job, and assisting with deployment and monitoring tasks. This is an entry-level role ideal for individuals looking to start a career in cloud technologies.

**Responsibilities**:

- Assist in monitoring cloud environments and performing health checks.
- Support deployment, backup, and patching operations on cloud platforms.
- Document and triage support tickets for cloud-related issues.
- Participate in cloud configuration and maintenance activities under supervision.
- Learn and operate cloud-native tools like AWS Console, Azure Portal, and GCP Console.
- Follow security and compliance guidelines during cloud operations.
- Stay updated on foundational cloud concepts and best practices.
- Complete assigned cloud certifications and internal training modules.

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or related field.
- Basic understanding of cloud computing concepts such as IaaS, PaaS, SaaS.
- Familiarity with at least one cloud platform (AWS, Azure, GCP) through projects or training.
- Exposure to operating systems (Linux/Windows), networking, and basic scripting.
- Strong willingness to learn, problem-solving mindset, and team collaboration.
- Good communication skills, both verbal and written.
- Relevant entry-level certifications (e.g., AWS Cloud Practitioner, Azure Fundamentals) are a plus.

Cloud Support Engineer

Position Overview:
We are seeking a skilled Cloud Support Engineer to join our cloud team. In this role, you will be responsible for supporting, troubleshooting, and maintaining cloud-based infrastructure. You will work closely with senior engineers and development teams to ensure stable and efficient cloud operations, providing support across AWS, Azure, or Google Cloud environments.

**Responsibilities**:

- Monitor cloud infrastructure and respond to alerts and incidents.
- Troubleshoot issues related to compute, storage, networking, and cloud services.
- Support and execute cloud deployment and maintenance tasks.
- Automate routine tasks using scripting and cloud-native automation tools.
- Provide Tier 1 and Tier 2 support for internal and client-facing cloud environments.
- Collaborate with project teams during migrations and configuration rollouts.
- Ensure adherence to cloud security and compliance policies.
- Document operational procedures, incident resolutions, and knowledge base articles.

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or related field.
- 2-4 years of experience in a cloud support, IT infrastructure, or system administration role.
- Hands-on experience with one or more public cloud platforms (AWS, Azure, GCP).
- Familiarity with monitoring and logging tools (e.g., CloudWatch, Azure Monitor).
- Basic knowledge of Infrastructure as Code (IaC) and scripting (Python, Bash, PowerShell).
- Good understanding of cloud networking, storage, and access control.
- Strong troubleshooting skills and a proactive approach to problem solving.
- Relevant certifications (e.g., AWS Solutions Architect Associate, Azure Administrator) preferred.

Pay: ₹15,000.00 - ₹20,000.00 per month

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