Process Trainer

1 day ago


Kolkata, India Dhal Information System Pvt Ltd Full time

- Min 1 year experience as a Process Trainer from a BPO. (Mandate)
- Overall 3 years’ experience is mandate.
- Strong understanding of and experience in product training in domestic / International BPO domain
- Looking for immediate joiner (will add to advantage)

Knowledge, Skills and abilities
- Very Strong written and verbal communication skills (English)
- Customer/ Client Handling Skills
- Experience in any product/process training
- Open to Work in 24X7, 6 days working Rotational

Job Responsibilities
- Will be responsible to train new hire and deliver the required number of resources to production.
- Ensure successful execution of training needs
- Measure product and process training effectiveness
- Send reports/MIS to the Operations team on the progress/pending status of activities
- Review content at regular intervals to ensure all updates are incorporated
- Participate in Internal & External Calibrations
- Manage Knowledge Check for New Hires & Production Staff
- Should be aware about terminologies like TNI, TNA, BQM, Throughput etc.

**Salary**: Up to ₹500,000.00 per month

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Kolkata, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- BPO: 1 year (preferred)
- total work: 4 years (preferred)

**Language**:

- English (preferred)

**Speak with the employer**

+91 9078884168


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