Process Trainer

3 days ago

Kolkata, India First Voice Pvt. Ltd Full time

**Hi,**

**We have an opening for Kolkata & Ranchi both locations for the "Process Trainer" position in a reputed MNC company.**

Qualification - Graduate

Experience - 2+ years

Salary -- up to 4.7 LPA

Job location - Kolkata/Ranchi

Shift - 24*7 (rotational)

Week off - 1 day rotational

Notice period - 15 to 30 days

**Desired Skills**: -**

Languages - English, Hindi (mandatory); any other languages shall be an added advantage

Willingness to work in a 24x7 shift environment with 6 days of working

Good MS Office skills

Exposure to Chat & Compliance Management shall be an added advantage

Should not fall under any disciplinary grids in the past 6 months

**Responsibility: -**

Deliver product training for New Hires in the Chat/Complaint Management and Voice Lines of Businesses

Design training curriculum using inputs from Operations & Quality

Knowledge management for the process

Maintain MIS related to all training batches

Keep up to date with the product/process knowledge

Accountability for 0 - 30 days batch performance

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹400,000.00 - ₹470,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- process Trainer: 2 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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