Process Trainer in e Commerce Domain

5 days ago


Kolkata, India tekraa management services private limited Full time

Ensure successful execution of training needs
- Measure program training effectiveness
- Send reports/MIS to the Operations team on the progress/pending status of activities
- Review content at regular intervals to ensure all updates are incorporated
- Participate in Internal & External Calibrations
- Manage Knowledge Check for New Hires & Production Staff
- Should be aware about terminologies like TNI, TNA, BQM, Throughput etc.

**Knowledge, Skills and abilities-**
- Very Strong written and verbal communication skills (English)
- Customer/ Client Handling Skills
- Experience in any product/process/soft skill/up-skilling training
- Open to Work in 24X7, 6 days working Rotational
- Min Graduate (Any) mandater
- Min 2 years experience as a Sr.Process Trainer from a BPO Non-Telecom process. (Mandate)
- Overall 5 years experience.
- Strong understanding of and experience in product training in domestic / International BPO domain
- **Looking for immediate joiner (will add to advantage)**

**Salary**: ₹25,000.00 - ₹26,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Process trainer in E-commerce: 2 years (preferred)
- total work: 5 years (preferred)

**Speak with the employer**

+91-XXXXXXXXXX


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