E Commerce Executive

3 hours ago

Kolkata, West Bengal, India Madhu Jayanti International Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Title: E-Commerce Executive / Senior Executive

Company: Madhu Jayanti International Pvt. Ltd.

Location: Kolkata

About the Company

Madhu Jayanti International Pvt. Ltd. is a leading FMCG company and one of Indias most trusted tea manufacturers and exporters. With a strong presence across domestic, international, and e-commerce platforms, the company offers premium tea products under multiple renowned brands, bringing authentic taste and quality to customers worldwide.

Job Summary

We are looking for a detail-oriented and proactive E-Commerce Executive / Sr. Executive to manage online business operations for our FMCG tea brands. The candidate will handle order processing, listing management, coordination with logistics, and customer support across major B2B and B2C e-commerce platforms.

This role involves end-to-end e-commerce operations, ensuring smooth order fulfillment, accurate product listings, timely deliveries, and high customer satisfaction.

Key Responsibilities

Order & Shipment Management

  • Process and manage orders across B2B and B2C channels.
  • Handle returns, replacements, and shipment tracking for all online orders.
  • Ensure timely and accurate delivery of shipments to e-commerce warehouses and customers.
  • Coordinate with logistics partners to resolve delivery, dispatch, or order-related issues.

Product & Listing Management

  • Upload and regularly update product information on e-commerce marketplaces (Amazon, Flipkart, BigBasket, Jiomart, etc.).
  • Maintain accurate product descriptions, prices, images, and stock levels.
  • Monitor and manage inventory levels to avoid stockouts or overstock situations.

Reporting & Analysis

  • Prepare and share weekly/monthly order and sales reports.
  • Maintain proper records of payments, debit notes, credit notes, and invoices.
  • Follow up with internal teams and marketplaces for timely payment reconciliation.

Customer & Marketplace Support

  • Handle customer and marketplace queries through email, chat, or calls.
  • Address issues related to orders, returns, and product inquiries.
  • Ensure customer satisfaction and positive feedback through quick and professional responses.

Key Requirements

  • Education: Graduate in Business Administration, Marketing, Commerce, or a related field.
  • Experience: 1–4 years in E-Commerce Operations / Online Sales within the FMCG or Consumer Goods industry.

  • Skills:

  • Proficiency in MS Excel, Word, and marketplace dashboards.

  • Strong coordination and follow-up skills.
  • Knowledge of e-commerce operations, logistics, and inventory management.
  • Excellent communication and problem-solving abilities.
  • Highly organized and detail-oriented with the ability to manage multiple tasks.

Why Join Us?

  • Work with a leading FMCG brand in the tea and beverage industry.
  • Exposure to end-to-end e-commerce operations across top online platforms.
  • Collaborative work culture with growth and learning opportunities.
  • Competitive salary with performance-based incentives.

How to Apply

Interested candidates can send their updated CVs to

Subject Line: Application for E-Commerce Executive / Sr. Executive – Kolkata

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