Operations Executive – E-commerce

10 hours ago

Kolkata, West Bengal, India GANESH ENTERPRISES Full time ₹ 1,82,400 - ₹ 2,16,000 per year

We are looking for a detail-oriented Operations Executive – E-commerce to manage daily logistics and order fulfillment. The role involves handling Shopify order processing, hyperlocal and last-mile delivery coordination, inventory management, and overseeing courier and payment reconciliation via shipping aggregator platforms.

Key Responsibilities:

  • Order Processing & Fulfillment:
  • Process daily orders on e-commerce and ensure timely dispatch and delivery.
  • Coordinate with warehouses and inventory teams to maintain product availability.
  • Hyperlocal Delivery Management:
  • Manage end-to-end hyperlocal delivery operations across Howrah, Kolkata, and Hooghly.
  • Coordinate with delivery riders for efficient last-mile delivery.
  • Ensure timely pickups, deliveries, and address real-time escalations.
  • Courier & Shipping Management:
  • Handle courier bookings through shipping aggregator platforms.
  • Monitor and track shipments, resolve delivery disputes and delays.
  • Manage COD remittance cycles, payment settlements, and raise billing disputes as necessary.
  • Inventory Management:
  • Maintain accurate stock levels and coordinate replenishment.
  • Ensure smooth inward and outward flow of inventory and timely stock audits.
  • Customer Experience:
  • Ensure on-time and hassle-free delivery to enhance customer satisfaction.
  • Proactively resolve delivery-related complaints or order discrepancies.
  • Corporate Gifting Coordination:
  • Manage operations related to bulk and corporate gifting orders, including packing, scheduling, and logistics.

Key Requirements:

  • 3–4 years of relevant experience in e-commerce operations.
  • Prior experience in managing hyperlocal deliveries is essential.
  • Proficient in e-commerce order processing.
  • Strong knowledge of courier and last-mile delivery management.
  • Familiarity with shipping aggregator platforms and handling COD remittances, billing, and disputes.
  • Strong coordination and communication skills to liaise with riders, vendors, and internal teams.
  • Must be able to work in a fast-paced, dynamic environment and manage multiple deliveries across areas.

Preferred Skills:

  • Experience in corporate gifting logistics is a plus.
  • Strong understanding of data analysis and reporting tools (Excel, Google Sheets).
  • Fluency in Bengali, Hindi, and basic fluency in English is preferred for local coordination.

Job Types: Full-time, Permanent

Pay: ₹15, ₹18,000.00 per month

Work Location: In person

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