Urgent- Trainer

4 days ago

Kolkata, India Orcapod Full time

**Roles and Responsibilities**
- Ensure successful execution of training needs
- Measure program training effectiveness
- Send reports/MIS to the Operations team on the progress/pending status of activities
- Review content at regular intervals to ensure all updates are incorporated
- Participate in Internal & External Calibrations
- Manage Knowledge Check for New Hires & Production Staff
- Should be aware about terminologies like TNI, TNA, BQM, Throughput etc.

**Knowledge, Skills and abilities-**
- Very Strong written and verbal communication skills (English)
- Customer/ Client Handling Skills
- Experience in any product/process/soft skill/up-skilling training
- Open to Work in 24X7, 6 days working Rotational
- Min Graduate (Any) mandate
- Overall, 3 years experience & 1 Year as a Trainer from a BPO Non-Telecom/ Ecommerce process. (Mandate)
- Strong understanding of and experience in product training in domestic / International BPO domain
- ** Looking for immediate joiner (will add to advantage)**

**Perks and Benefits**
- Role:
Process Trainer
- Salary:
1,00,000 - 3,75,000 P.A.
- Industry:
BPO / Call Centre
- Functional Area:
Teaching & Training
- Role Category:
Corporate Training
- Employment Type:
Full Time, Permanent
- Key Skills

BPO

Ecommerce

Process Training

trainer

Skills highlighted with ‘‘ are preferred keyskills
- Education
- UG:
Any Graduate

**Company Profile**:

- Orcapod Consulting Services
- Renowned BPO

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