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Process Trainer

3 weeks ago

Kolkata, India Orcapod Full time

**Roles and Responsibilities**

**Job Responsibilities-**
- Ensure successful execution of training needs
- Measure program training effectiveness
- Send reports/MIS to the Operations team on the progress/pending status of activities
- Review content at regular intervals to ensure all updates are incorporated
- Participate in Internal & External Calibrations
- Manage Knowledge Check for New Hires & Production Staff
- Should be aware about terminologies like TNI, TNA, BQM, Throughput etc.

**Knowledge, Skills and abilities-**
- Very Strong written and verbal communication skills (English)
- Customer/ Client Handling Skills
- Experience in any product/process/soft skill/up-skilling training
- Open to Work in 24X7, 6 days working Rotational
- Min Graduate (Any) mandate
- Overall, 3 years experience & 1 Year as a Trainer from a BPO Non-Telecom process. (Mandate)
- Strong understanding of and experience in product training in domestic / International BPO domain
- ** Looking for immediate joiner (will add to advantage)**

Role:
Customer Service
- Salary:
4,00,000 - 4,75,000 P.A.
- Industry:
BPO / Call Centre
- Functional Area:
Customer Success, Service & Operations
- Role Category:
Customer Success, Service & Operations - Other
- Employment Type:
Full Time, Permanent
- Key Skills

process training

TNA

TNI

international bpo

BQM

Skills highlighted with ‘‘ are preferred keyskills
- Education
- UG:
Any Graduate

**Company Profile**:

- Orcapod Consulting Services Private Limited
- Urgently hiring for Internationa BPO for Process Trainer
- **
Should be aware about terminologies like TNI, TNA, BQM, Throughput etc.**:

- Very Strong written and verbal communication skills (English)
- Customer/ Client Handling Skills
- Experience in any product/process/soft skill/up-skilling training
- Open to Work in 24X7, 6 days working Rotational
- Overall, 3 years experience & 1 Year as a Trainer from a BPO Non-Telecom process. (Mandate)