Process Trainer
2 days ago
Role and Key Responsibilities:
- Deliver product training for New Hires in the Chat and Voice Lines of Businesses
- Design training curriculum using inputs from Operations & Quality
- Knowledge management for the process
- Maintain MIS related to all training batches
- Keep up to date with the product / process knowledge
- Accountability for 0 30 days batch performance
- Attend TTT conducted by clients
- Conduct PKT and process refreshers on the floor
- Design & Develop training content
- Create monthly Training Need Analysis to identify areas of knowledge gap and follow it up with appropriate refresher plans for the required population
- Participate in calibration of Trainers, QAs and Voice Coaches within the team
Key skills and knowledge:
- Customer support experience
- Languages Good English Communication and Hindi
- Willingness to work in a 24x7 shift environment with 5 days working
- Good MS Office skills
- Exposure to Voice & Chat LOB. Sales/Retention will be an added advantage
Educational Qualification:
- Graduate
Preferred candidate : Immediate joiners or with 30 days notice period
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