Process Trainer
1 week ago
Job description
Role & responsibilities
- Monitor and evaluate voice interactions for quality assurance.
- identify process gaps and provide actionable feedback to agents.
- Maintain audit records and prepare quality reports.
- Collaborate with training and operations teams to improve service quality.
- Ensure adherence to company standards and compliance guidelines.
- Conduct calibration sessions to align with quality parameters.
Preferred candidate profile
- Minimum 1 year of experience as a quality analyst on papers.
- Proficient in MS Office.
- Excellent analytical and listening skills.
Walk-in -- Monday to Saturday (10 am to 4pm)
Contact person and details:
Kamolika
/
Email:
Role & responsibilities
Preferred candidate profile
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