Process Trainer

7 days ago


Kolkata, West Bengal, India Imarque Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job description

Role & responsibilities

  • Monitor and evaluate voice interactions for quality assurance.
  • identify process gaps and provide actionable feedback to agents.
  • Maintain audit records and prepare quality reports.
  • Collaborate with training and operations teams to improve service quality.
  • Ensure adherence to company standards and compliance guidelines.
  • Conduct calibration sessions to align with quality parameters.

Preferred candidate profile

  • Minimum 1 year of experience as a quality analyst on papers.
  • Proficient in MS Office.
  • Excellent analytical and listening skills.

Walk-in -- Monday to Saturday (10 am to 4pm)

Contact person and details:

Kamolika

/

Email:

Role & responsibilities

Preferred candidate profile


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