Trainer

20 hours ago

Kolkata, India Adyan Consultants Pvt Ltd. Full time

We are having an urgent requirement for the position of **"TRAINER"** for a well reputed Company based in **Camac Street & Salt Lake Sector-V, Kolkata......** Position - **TRAINER** Experience - **1years** Salary - **28k** Location - **Camac Street & Salt Lake Sector-V, Kolkata** **Job description for the position of TRAINER......** We are looking for a dynamic call center trainer to join our company. In this role, you'll be responsible for scheduling and conducting training sessions for both new and experienced call center agents, managing the training budget, and supporting employees to keep productivity up. To ensure success as a call center trainer, you should have excellent knowledge of call center procedures and expertise in quality assurance. Ultimately, a top-notch call center trainer should be a friendly, approachable individual with effective teaching and communication skills. **Trainer Responsibilities**: - Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos. - Preparing procedures and policies regarding sales techniques and appropriate agent conduct. - Scheduling and conducting training sessions on various call center topics to prepare and support new employees. - Training experienced employees on new or updated call center procedures to improve their performance. - Observing the daily operations of call center employees and identifying any areas of improvement. - Liaising with team leaders and managers to conduct on-the-job coaching. - Measuring the effectiveness of training sessions and preparing individual or team progress reports. - Creating and managing the training budget. - Ensuring employees keep up their productivity and maintain high levels of customer satisfaction. **Trainer Requirements**: - A bachelor's degree in human resources, or a related field. - Additional certification in business leadership, eLearning software, or adult education and training is preferred. - At least 4 year's experience working as a call center trainer or team leader. - Familiarity with learning management systems, such as Google Classroom, Blackboard, and Schoology. - Excellent knowledge of sales techniques and customer service best practices. - Strong teaching abilities and mentoring skills. - Good communication, interpersonal, and conflict resolution skills. - Ability to provide leadership to personnel in a fast-paced and stressful work environment. **Salary**: Up to ₹28,000.00 per month **Benefits**: - Cell phone reimbursement - Internet reimbursement - Paid sick time - Paid time off - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus - Yearly bonus Ability to commute/relocate: - Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required) **Education**: - Diploma (preferred) **Experience**: - Teaching: 1 year (preferred) - total work: 1 year (preferred) **Language**: - English (preferred) **Speak with the employer** +91 7003589983

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