Customer Care Executive

3 days ago

Jammu, India JP AGRO INNOVATIONS Full time

Job Profile: Customer Relationship Executive

Company: JP Agro Innovations

Department: Customer Relations

Position: Full-Time

Location: Bishnah, Jammu

Reports To: Director Operations

Job Summary:
Key Responsibilities:
1. Customer Interaction:

- Handle inbound and outbound calls to address customer inquiries, complaints, and product/service-related queries.
- Build rapport with clients to foster long-term relationships.
- Maintain a professional and empathetic approach to problem-solving.

2. Supplier Coordination:

- Communicate and coordinate with third-party suppliers to ensure timely delivery of products and services.
- Resolve supply chain issues in collaboration with the operations team.

3. Field Visits:

- Visit customers on-site when required to address specific concerns or provide technical/product support.
- Conduct product demonstrations or assist with installations as needed.

4. Administrative Tasks:

- Maintain and update customer records in the CRM system.
- Prepare reports on customer interactions, feedback, and resolutions for management review.

5. Customer Feedback and Improvement:

- Collect and analyze customer feedback to identify areas for service improvement.
- Work with internal teams to implement customer-centric solutions.

Qualifications and Skills:
1. Educational Background:

- Bachelor’s degree in Business Administration, Agriculture, or a related field.
- Relevant certifications in customer service or sales (preferred).

2. Experience:

- Minimum of 1-2 years in customer service, sales, or a similar role.
- Experience in the agriculture industry is a plus.

3. Key Skills:

- Excellent communication and interpersonal skills.
- Proficiency in MS Office and CRM software.
- Strong organizational and multitasking abilities.
- Problem-solving mindset and attention to detail.
- Basic knowledge of agricultural machinery or products is advantageous.
- Willingness to travel for field visits when required.
- Passion for building strong customer relationships and ensuring satisfaction.

Why Join JP Agro Innovations?
- Opportunity to work with a leading name in agricultural technology and innovation.
- Supportive work environment with growth opportunities.
- Be part of a team that drives sustainable and innovative solutions for the agriculture sector.

To Apply:
Pay: ₹120,000.00 - ₹150,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement
- Work from home

Schedule:

- Day shift
- Weekend availability

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

Application Deadline: 31/01/2025
Expected Start Date: 15/02/2025

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