Customer Support Executive
2 days ago
**Job Title: Customer Support Agent**
**Company: Pramogh**
***
Pramogh, a leading gemstone selling company, is seeking a dedicated and experienced Customer Support Agent to join our team. As a Customer Support Agent, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, resolving issues, and ensuring their satisfaction.
**Key Responsibilities**:
Ø Provide accurate and helpful information about our gemstone products and services.
Ø Assist customers in placing orders, tracking shipments, and resolving any delivery issues.
Ø Handle customer complaints and concerns with empathy and efficiency.
Ø Collaborate with other team members to ensure a seamless customer experience.
Ø Maintain detailed records of customer interactions and transactions.
**Qualifications**:
Ø 1-3 years of relevant experience in customer support or a similar role.
Ø Excellent communication skills, both written and verbal.
Ø Strong problem-solving abilities and a customer-centric approach.
Ø Experience of using any CRM tools is a plus.
Ø Knowledge of gemstones or the jewelry industry is a plus.
**Benefits**:
Ø Competitive salary and benefits package.
Ø Opportunities for growth and professional development.
Ø Friendly and supportive work environment.
**Speak with the employer**
+91 7051914016
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