IT Support Executive

5 days ago

Jammu, India Ladybird Web Solution Pvt Ltd Full time

**Overview**

We are looking for professionals who want to work for a support team. If you’re a motivated self-starter, possess strong customer service and technical problem-solving skills and will not rest until a problem is solved, you could be the hero we’re looking for You will work on Faveo Helpdesk

**Who are we looking for?**
- Experience : Fresher to 1 year of experience
- Work with the team to obtain an in-depth understanding of the product.
- Fluency in English
- An affinity for offering excellent customer service
- Positive and resilient attitude
- Great teamwork skills
- Should be open to work in Night shifts at home, currently we don’t have night shifts
- Background in IT is a big plus.

**Responsibilities**
- You will deliver Tier I technical support for customers and escalate critical issues to Tier II support.
- Providing accurate, valid, and complete information by using the right tools, methods, and processes.
- Ensuring a high level of customer service and a positive experience.
- Supporting your colleagues with peer learning, and being open to feedback from others
- You will work with customer using Faveo Helpdesk

**Education**
- Bachelor’s (required)
- You are invited to send us your complete resume
- Attach previous work or portfolio or project details
- Tell us what do you know about help desk industry

**Ethical Code**

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**Job Types**: Full-time, Fresher

Pay: ₹10,000.00 - ₹22,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Shift:

- Evening shift
- Morning shift
- Night shift
- Rotational shift
- UK shift
- US shift

Work Days:

- Weekend availability

**Experience**:

- Customer support: 1 year (required)

**Location**:

- Jammu, Jammu and Kashmir (preferred)

Shift availability:

- Night Shift (preferred)

Work Location: In person

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