
Customer Officer
5 days ago
**Key Responsibilities**:
Monitor service quality and customer satisfaction metrics; identify and implement improvement strategies
Handle complex or escalated customer issues efficiently and professionally
Coordinate with other departments to ensure timely resolution of client concerns
Design and implement customer engagement and retention initiatives
Ensure full compliance with regulatory requirements and internal service standards
**Requirements**:
Bachelor’s degree (preferably in Business, Finance, or related field)
Proven experience (5+ years) in customer service management, preferably in a broking, banking, or financial services environment
Strong leadership and team management skills
Excellent communication, problem-solving, and interpersonal skills
Working knowledge of trading platforms, stock market operations, and customer support tools
Ability to remain calm under pressure and make quick, effective decisions
**Location**: Ernakulam
**Experience**: 5 years in Customer Service, preferably in Financial Services
**Job Types**: Full-time, Permanent
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Language**:
- English (preferred)
Work Location: In person
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