Customer Officer

5 days ago


Kochi Kerala, India VERTEX SECURITIES LIMITED Full time

**Key Responsibilities**:
Monitor service quality and customer satisfaction metrics; identify and implement improvement strategies

Handle complex or escalated customer issues efficiently and professionally

Coordinate with other departments to ensure timely resolution of client concerns

Design and implement customer engagement and retention initiatives

Ensure full compliance with regulatory requirements and internal service standards

**Requirements**:
Bachelor’s degree (preferably in Business, Finance, or related field)

Proven experience (5+ years) in customer service management, preferably in a broking, banking, or financial services environment

Strong leadership and team management skills

Excellent communication, problem-solving, and interpersonal skills

Working knowledge of trading platforms, stock market operations, and customer support tools

Ability to remain calm under pressure and make quick, effective decisions

**Location**: Ernakulam
**Experience**: 5 years in Customer Service, preferably in Financial Services

**Job Types**: Full-time, Permanent

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- English (preferred)

Work Location: In person



  • Kochi, Kerala, India Milestone Career Planner Full time

    **Job Description: Customer Service Officer** **Key Responsibilities**: - Greet and welcome customers visiting the office, ensuring a warm and professional experience. - Understand customer requirements and provide tailored recommendations on wallpaper designs and services. - Explain the company's offerings, design options, and installation processes in a...


  • Kochi, Kerala, India Nazareth Business Solutions Private Limited Full time

    **Job Title: Customer Experience Officer** **Location**: Ernakulam/Edappally We are a leading business solution consulting firm based in Ernakulam, specializing in providing tailored solutions to domestic and international clients. We are seeking a dynamic and proactive **Customer Experience Officer** to join our team. This role will be pivotal in ensuring...


  • Kochi, Kerala, India HSJB Global Full time

    **Urgent Opening In Real Estate Industry !!!** **Customer Relation Officer** **Location: Kochi** **Experience Required: Minimum 2+ years as CRO (Industry Preferred-Building material /construction/Real-estate)** **Qualification: Graduate** **Salary : Up to 30k+ Incentives** **Responsibilities** - Handle customer queries, concerns, and feedback...


  • Kochi, Kerala, India HRBRO PLACEMENT SERVICES Full time

    **Job Description: Customer Relationship Officer (CRO) - Solar Company, Kochi** **Position**: Customer Relationship Officer (CRO) **Location**: Kochi **Languages Required**: English & Malayalam (Fluency in both is a must) **Experience**: 0-2 years (Freshers can apply) **Salary**: As per industry standards **Responsibilities**: - Handle customer inquiries...

  • Front Office

    6 days ago


    Kochi, Kerala, India VISHRAAM BUILDERS Full time

    This role requires a professional who can manage customer relationships through outbound calls and follow-ups, assist the sales team, and simultaneously handle front office operations and basic administrative duties. **Key Responsibilities**: - Conduct outbound calls to prospective and existing customers. - Follow up on sales leads and inquiries - Maintain...


  • Palarivattom, Kochi, Kerala, India Sreecadd Solutions Pvt Ltd (CADD Centre) Full time ₹ 1,44,000 - ₹ 2,40,000 per year

    Position: Customer Relationship OfficerEmployment Type: Full-TimeDepartment: Customer RelationsQUALIFICATION:- Any degreeJOB DESCRPTION:-* Proven work experience in customer service, client relations, or similar role.*Excellent communication and interpersonal skills.*Strong problem-solving abilities and a customer-first attitude.Job location : Palarivattom,...


  • Kochi, Kerala, India ABJ Business Associates & HR Consultants Full time

    We are looking for a C_**ustomer Care Officer **_for our client - Females preferred **Salary** : 20k - 25K **Qualification** : Degree **Experience**: 2-3 years experience in Customer Care **Required Skills**: Good communication skills - Fluent in English & Hindi Good Coordination skill & System knowledge - Excel /SAP Pleasant personality **Location**:...


  • Kochi, Kerala, India Zeak us solution Full time

    **Key Responsibilities**: - Build and maintain strong relationships with customers to ensure a high level of satisfaction and loyalty. - Address customer inquiries, complaints, and concerns in a professional and timely manner. - Provide guidance and assistance to customers regarding products, services, and company policies. - Ensure that all customer...


  • Kochi, Kerala, India HRBRO PLACEMENT SERVICES Full time

    Role: Customer Relationship officer (Domestic Voice Process) No of vacancy - 4 Location: Kochi Interview mode: Direct only Qualification: Graduation (mandatory) Language Skills: Proficient in English and Hindi (Both fluent) **Salary**: 15k to 20k Age: 30 below (mandatory) Gender: Any Shift Details: Fixed Shift: 9:00 AM to 6:00 PM Fixed Weekly Off:...


  • Kochi, Kerala, India Funriders Leisure & Amusement Pvt. Ltd. Full time

    Responsible for preparing database of customers. The database should include the name, address, phone number,location, category & updating the data in the software. - Responsible to listen actively to client enquiries, empathize with their worries, and ask pertinent questions to ascertain their wants. - Responsible to assess the potential of leads and send...