Customer Officer

5 days ago


Kochi Kerala, India VERTEX SECURITIES LIMITED Full time

**Key Responsibilities**:
Monitor service quality and customer satisfaction metrics; identify and implement improvement strategies

Handle complex or escalated customer issues efficiently and professionally

Coordinate with other departments to ensure timely resolution of client concerns

Design and implement customer engagement and retention initiatives

Ensure full compliance with regulatory requirements and internal service standards

**Requirements**:
Bachelor’s degree (preferably in Business, Finance, or related field)

Proven experience (5+ years) in customer service management, preferably in a broking, banking, or financial services environment

Strong leadership and team management skills

Excellent communication, problem-solving, and interpersonal skills

Working knowledge of trading platforms, stock market operations, and customer support tools

Ability to remain calm under pressure and make quick, effective decisions

**Location**: Ernakulam
**Experience**: 5 years in Customer Service, preferably in Financial Services

**Job Types**: Full-time, Permanent

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- English (preferred)

Work Location: In person



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