Customer Support Executive

1 week ago

Jogeshwari Mumbai Maharashtra, India Anar Business App Full time

**About Anar**:
Funded by top VCs - **Accel and Elevation Capital** - we are building a **LinkedIn + Alibaba kind of platform for small businesses in India** to help them grow.

You will have an immense amount of **freedom**. Empathy is ingrained in Anar’s culture. We value **individuality**. We don’t allow micromanagement. **We aim to keep it fun while we build Anar together.**

We are helping small businesses build their digital identity (business profiles are similar to our LinkedIn profiles), helping them stay updated about the latest products and trends and helping them grow their income. Check this tweetby our founder, Nishank.

To know a bit on Anar - anar.biz

To know why we are doing what we are doing - click here

**Profile - **Customer Service & Order Management / Customer Service Executive / Specialist

**Work Type - **Work from office, 6 days a week
**Job Location** **-** Jogeshwari East, Mumbai

**Shift timings** - 10 am to 7 pm
- **About the job**_

We are looking for an Order Fulfilment & Support Specialist, where you will ensure smooth and efficient transactions for our buyers and sellers. You will assist users throughout the process, from initial queries to order delivery, resolving disputes, and facilitating payment releases. With a focus on logistics, you will coordinate with shipping partners, track shipments, and provide regular updates to buyers and sellers. You will also be responsible for providing regular updates to buyers and sellers, addressing their queries, and maintaining accurate records of all transaction-related activities.
- **Your typical day at Anar **_
- Serve as the primary point of contact for buyers and suppliers, ensuring smooth deals.
- Assist users with their queries and concerns, ensuring their satisfaction and resolving disputes.
- Take charge of logistics, coordinating shipments and tracking progress for timely delivery.
- Communicate proactively to keep buyers and sellers in the loop with regular updates, addressing their questions and concerns.
- Develop a strong understanding of the product and business to enhance the customer experience.
- Follow up with customers to ensure satisfaction.
- Maintain accurate records of all transactions, interactions, and important information.
- **Need to Succeed **_
- Proficiency in Google documents, Google sheets and Google meet
- Intermediate or more in Hindi and English
- Drive to meet daily deal targets
- A working laptop
- Take the next step in your career with us and be part of an exciting journey_
- Salary: 15,000 - 25,000 / month
- **Contract Period**:_
- 6 - 12 months

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Jogeshwari, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Sales: 1 year (preferred)

**Language**:

- Basic English and Hindi (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

**Speak with the employer**
+91 7895498689

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