
Ivr Cyara Testing
1 week ago
Skill : IVR Cyara Testing
Location : Kochi
Experience: 4 Years - 8 Years
Notice Period: Immediate
Job Summary:
- 4- 6 years’ experience as a test specialist with a focus on Cyara
- Design and implement automation scripts for different IVR call flows/Prompts with DTMF & Voice inputs
- Experience in developing Functional & Regression Test scripts using Cyara Velocity
- Experience in Monitoring & scheduling daily IVR health check using Cyara Pulse
- Experience in validating different IVR dynamic prompts using different Cyara tags
- Experience in validating End to End system testing i.e. IVR, Call Routing, CTI and Agent Desktop testing using Cyara Virtual Agent module
- Experience in Performing IVR load testing using Cruncher & Agent Desktop performance testing using Virtual Agent module.
- Experience in generating/Automating test scripts using Cyara CX module
- Excellent communication skills
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