Automation Test Engineer- IVR

1 week ago


Pune, Maharashtra, India Zensar Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year
  • Creation of functional requirements based on business/client/end user needs

  • Experience in technical writing

  • Experience working on large/complex projects

  • Ability to communicate with engineers on requirements and expected outcomes

  • Familiarity with voice components and/or contact center practices/procedures

  • IVR knowledge of call flows, automation, self service

  • IVR, Complex ACD testing (both speech and DTMF)

  • Automation testing using Cyara or similar tools

  • Smoke testing, System integration testing, regression testing

  • Creation of Visio call flows, both detailed and high level based off User interface documentation


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